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We will always use the most economical shipping method depending on lead time. For deliveries in South Africa we use the SA'S Postal services or Kargo National or your courier of choice. For overseas by air or by sea we use the most reliable and economical shipping companies unless you wish to use a special courier.
DISPATCH is approximate and calculated in working days only. We are not responsible for courier delays.
Carriage is undertaken in accordance with the carriers terms and conditions.
Loss or Damage in Transit: we check all goods for quality and condition before they are dispatched. In the unlikely event any part of your order received is missing or in a damaged condition contact us immediately on receipt of your order, and at least within 3 days by e-mailing us at info@ecotherapyproducts.com. Claims received after 3 days of receipt cannot be accepted. You must retain all damaged items and packing should the carrier need to carry out an inspection. If the goods and packaging are not available for inspection the claim will be rejected and you will be liable for the cost of the damaged goods.
Insurance: we insure all deliveries against loss or damage in transit.
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